We do hope that you are happy with your purchase, however if you would like to return your item(s), you have 14 days from the date of delivery to contact us to return your order. The item(s) must be returned undamaged and in their original packaging in re-saleable condition.
You are responsible for the cost of returning the item(s) unless the goods you have received are faulty or damaged. Please ensure that you use a trusted shipping service and keep a receipt of your returned item(s) as we will not be able to issue a refund if your return is lost in transit, however by keeping the receipt you may be eligible to claim compensation with your chosen shipping service.
Once we have received your returned item(s), we will notify you and process your refund for the returned goods. Please allow up to 14 days for the refund to show in your account.
We take the utmost care in packaging your orders to ensure that they are not damaged in transit, however, if you do receive a damaged item, we politely ask that you take a photo and send it to us via email. As soon as we have received a photo of your damaged item/s, we will process a refund or send a replacement to the shipping address stated on your original order.
Please email us on email@example.com and we will be able to provide you with the returns address.
Please note: This is not the same address which appears on your invoice.
Once your order has been shipped, we will provide you with a tracking number which you can track online with the chosen courier service.
If you are waiting longer than 7 days for your parcel to arrive, please get in touch with us so that we can contact the courier service to try and locate your parcel.
If the courier service advises that your parcel has been lost, we will arrange to resend your order out to you as soon as possible. If the items which you ordered are no longer in stock, we will issue a refund immediately.
Please get in touch with us here by emailing firstname.lastname@example.org